Vision and Mission Our People Awards Company News Contact Us

 

Welcome to Insight Charity Fundraising Services - THE Fundraising Experts in Australia

 

Insight Charity Fundraising Services, formerly known as Insight Call Centre Services in Sydney, was established in 2002 and is part of the Insight Group which started trading in 1998. The Insight Group has 3 call centres world wide and employs more than 250 staff - in Sydney, Perth and Manila, the Philippines.

 

• Sydney call centre with 100 agent stations undertaking over 10,000 agents hours of telemarketing in fundraising projects per month. Over $20 million in fundraising products are sold each year

 

• Perth call centre for inbound customer service and inbound sales. The Perth call centre undertakes 5000 agent hours of production per month

 

• One offshore call centre in The Philippines for outbound calling on fundraising projects

 

Insight Charity Fundraising Services is a full service provider and leader in the fundraising industry for Not-for-Profit organisations in Australia. Since 1998, we have acquired and managed over half a million happy supporters and raised over 100 million dollars for our clients- including some of Australia’s largest and best known charity organisations.

 

With over 12 years of practical industry experience, we understand the charity market, and the laws governing Not for Profit organisations, and we work closely with our clients to understand their needs and deliver a complete and sustainable fundraising solution, from design, implementation right through to the end result. Our success comes from our specialised human and technical resources, with the proven experience and know-how to put it all together.

 

To find out how we can help your organisation, please click here to view the services we provide.

 

---

 

Our Philosophy

 

At Insight Charity Fundraising Services we believe in the work that charity organisations do for the community, and we believe in our work raising vital funds to support them.

 

We understand that charity work is not just about raising money; it’s also about promoting a cause, inspiring people to contribute, and generating good will in the community.

 

We achieve a positive end result for our charity clients by working closely with them to fully understand their cause. Our fundraisers then use that information to converse and build solid rapport with existing and potential supporters, enabling them to feel good about a charity they trust and understand, and ensuring they will want to support again and again.

 

---

 

Our Culture

 

We have developed a company culture based on our fundraising philosophy of “People Give to People with Real Voices through Real Conversation”. We value the diversity and range of experience amongst our fundraisers. Every one of our fundraiser’s unique experience and personality is a valuable enrichment not only to our workplace, but also to our client’s fundraising campaigns.

 

Our Fundraisers are confident, and passionate about their work, many are long term employees. Because our agents are allowed to be themselves, and speak naturally, supporters will hear a ‘Real Person’ who cares, not simply a script reader. In this way we build rapport with supporters and develop genuine and committed support for our clients.